Macro close-up of tight, flawless fabric stitching on a Renovo sofa, soft natural window light casting gentle shadows, highlighting the tailored upholstery texture, warm stone neutrals.
Macro close-up of tight, flawless fabric stitching on a Renovo sofa, soft natural window light casting gentle shadows, highlighting the tailored upholstery texture, warm stone neutrals.

Lifetime Assurance

Securing your showroom investment.

Activate your lifetime structural assurance. By registering your hand-tailored sofa, you secure generations of comfort and certified structural integrity.

Immediate Protection

Register Your Lifetime Assurance

Protect your showroom investment instantly. Provide your purchase details below to register your lifetime structural assurance warranty.

Assurance Care

Warranty Policy & Terms

Everything you need to know about our 5-year structural assurance and showroom partner support.

The 5-years warranty is warranted against structural defects of "Wooden Frames, Seat Foam and Mechanism only". It "Does Not Include" the following: -

  • Damage caused by general wear and tear, wear against abrasive surfaces such as rough seas, non-cycle specific clothing or under-saddle fenders.

  • Damage caused by UV (Sunlight or other natural phenomena), Fire, Bleach, Colored Materials or Bicycle Cleaners.

  • Rips, Burns, Tears and Damages due to accident, normal wear and tear, improper care, miss-use, or the natural breakdown of colors, finishes and materials over time.

  • Scratches or damage due to cuts or pets.

  • Spills of acid, dyes, chemical, ink, paint, perfume or lotion.

  • Defects in products resulting from negligence, misuse and tampering.

  • Improper storage exposure to excessive moisture, dampness, temperature or other environmental conditions.

  • Damaged caused by improper repair, adjustments or lack of maintenance.

  • Repaired or alteration by other party without prior consent from our company.

  • Improper cleaning and treating with chemical.

  • The limited warranty does not cover cushion sagging less that 1.5 inch.

  • The limited warranty does not cover the upholstery cover materials.

  • The limited warranty does not cover transportation charges.

  • The limited warranty is valid only if the customer register e-Warranty within 7 days after delivery.

  • The original purchaser must report in writing to the retailer where purchase was made immediately if defects is found and attach the receipt of the purchase.

Service charges after the warranty period:

  • Transport & labour RM80 to RM160 depending on complexity; Spare parts and upholstery replacement quoted by the servicing department.